Banners City hosts advertising created and uploaded by advertisers. We do not create that content and cannot check in advance who owns the rights to every image, video, font, logo or phrase in it. Responsibility for holding those rights lies with the advertiser who publishes the banner.
What advertisers promise
By uploading a banner an advertiser confirms that they own every element of it or hold a licence covering this use, that the banner infringes no one’s copyright, trademark, design right, personality or privacy rights, and that they will cover the consequences of any claim brought because of it.
If your rights are infringed
Write to the address on the Contact page with the subject “Copyright complaint”. So that we can act quickly, please include:
- who you are: your name, the rights owner you represent and your contact details;
- what work is affected: a description of it and, where possible, a link to the original or proof of ownership;
- where the infringing banner is: the location page, its position in the grid and a screenshot;
- a statement that you believe in good faith that the use is not authorised by the rights owner, its agent or the law;
- a statement that the information in the complaint is accurate, and your signature — an electronic signature is enough.
What we do
We normally disable the banner within 5 business days of receiving a complete complaint, notify the advertiser and pass your complaint to them so that they can respond. We do not decide who owns what: our role is to take the content down while the parties sort it out.
The advertiser may reply with evidence of their rights — a licence, a contract, proof of authorship. If the evidence is convincing, we restore the banner and put the two of you in contact. If it is not, the banner stays offline; money for the unused period follows the Refund and cancellation policy, and a removal caused by the advertiser’s own violation is not refunded.
Repeat infringers
An account that repeatedly publishes infringing content is closed, and the placements bound to it are released without refund.
Trademarks
The same procedure applies to trademark complaints. Using a trademark to describe a genuine product, for comparison or for compatible goods may be lawful in your country — we look at whether the banner suggests a connection or an endorsement that does not exist.
False complaints
A complaint that knowingly misrepresents the facts may make you liable to the advertiser. We keep a record of complaints and of the decisions taken on them.